The The Joy of Wood website is owned and operated by The Joy of Wood ABN 23 591 300 776. In this policy, all references to “we” or “us” refers to The Joy of Wood.
The Joy of Wood values the privacy of individuals and is committed to safeguarding the information it receives in connection with its business activities. To achieve this commitment to privacy, The Joy of Wood will comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). The APPs govern the way in which we collect, use, disclose and store your Personal and Sensitive information. The full text of the APPs can be viewed online on the Office of the Australian Information Commissioner’s website at http://www.oaic.gov.au/privacy-act/the-privacy-act.
Access to our website is conditional on your approval of this policy and you agree that your use of our website implies that you consent to the terms of this policy. This policy was last updated in January 2018.
2. INFORMATION WE COLLECT
The Joy of Wood collects and stores the personal information you provide through your use of our website.
We collect this information through:
(a) The use of any forms to engage our services;
(b) Subscribing to our email data base online;
(c) Any verbal or written communications with The Joy of Wood; and
(d) Cookies and similar technologies.
3. HOW WE USE YOUR INFORMATION
We may collect, hold, use and disclose your information to:
(a) provide services to you;
(b) communicate with you via email and / or phone;
(c) inform you about our website, services, offers or other matters which we believe may be of interest to you;
(d) manage and enhance our services; and
(e) as required or permitted by law (including the Privacy Act).
4. SHARING OF YOUR INFORMATION
We will only disclose your information, to the extent required to provide the services requested or authorised.
Other than authorised use by employees of The Joy of Wood or as expressly authorised by you, information held by us is kept confidential.
We will not rent or sell your information to third parties outside of our business without your consent.
5. SAFEGUARDING YOUR INFORMATION
We maintain reasonable administrative, physical and technological measures to protect the confidentiality and security of the Information you provide to us.
6. ACCESS TO YOUR INFORMATION
You may contact us at any time to request access and change the Information we hold about you.
We will retain your Information for as long as necessary to provide the services you have requested. While you remain a client of us, we will continue to retain your Information and information about the services we have provided to you.
7. MAKING A PRIVACY RELATED COMPLAINT
If you have a complaint about the handling of your Information by us, please contact our Privacy Compliance Officer, whose details can be found below.
Any complaint will be investigated by the Privacy Officer who will respond to your complaint within a reasonable period.
If you are not satisfied with our response, please notify the Privacy Compliance Officer in writing. You may also direct your issue to the Office of the Australian Information Commissioner’s website at www.oaic.gov.au/privacy/privacy-complaints/.
Further information about individual’s rights under the Privacy Act can be obtained from the Office of the Australian Information Commission Enquiry Line on 1300 363 992.
8. UPDATES TO THIS POLICY